Last updated: July 21, 2026

Privacy Policy

This privacy policy outlines how Casiny collects, uses, stores, and protects personal information submitted by players who access the platform. It applies to all users regardless of the device or method used to interact with the casino, including mobile browsers, desktop sessions, and account management tools. Understanding how personal data is handled helps players make informed decisions before registering or depositing. Casiny is operated by Neptune Projects S.R.L., registered in Costa Rica under company number 3-102-900308, and licensed by the Tobique Gaming Commission under a B2C online gaming licence valid until 22 August 2026.

Australian players should be aware that Casiny is not authorised to provide online casino services within Australia and has been classified by the ACMA as an offshore gambling service. Players are responsible for ensuring that accessing the platform complies with local laws in their jurisdiction before proceeding.

What Information Is Collected

When a player creates an account, Casiny requests a defined set of personal details required to operate the service. These include full legal name, date of birth, email address, phone number, country of residence, and home address. A password is also set during registration. Currency selection is made at this stage and affects how balances, bonuses, and transactions are denominated throughout the account lifetime.

Beyond registration data, the platform may collect additional information over the course of account activity, including:

Transaction records covering deposits, withdrawals, and bonus activation
Betting and gameplay history across all game categories
Device information such as IP address, browser type, and operating system
Communication records from live chat or email exchanges with support
Verification documents submitted during KYC review

This data is gathered for the purpose of account management, fraud prevention, identity verification, regulatory compliance, and improving the overall service experience.

KYC and Identity Verification

KYC (Know Your Customer) verification is required before withdrawals are processed. Players must submit documents confirming identity and residential address. Accepted identity documents include a valid passport, national ID card, or driving licence. In some cases, a selfie with the document may be requested. Address verification typically requires a utility bill, bank statement, or other government-issued document dated within the last 90 days.

Verification data is collected and stored in accordance with anti-money laundering obligations and the terms of the Tobique Gaming Commission licence. Documents submitted for KYC are processed securely and are not shared with third parties outside the scope of legal or regulatory requirements.

How Collected Information Is Used

Personal information collected by Casiny is used for specific, defined purposes. These include processing account registrations, managing deposits and withdrawals in AUD, EUR, USD, and supported cryptocurrencies such as Bitcoin, Ethereum, Litecoin, and USDT. Data is also used to administer bonuses and promotions, including the welcome package of up to AU$4,500 plus 150 free spins spread across three deposits.

The platform uses account data to enforce responsible gambling controls. Players can set deposit limits, loss limits, and session limits directly from the account dashboard. Self-exclusion options are also available. These tools rely on account-level data to function correctly and are part of Casiny’s approach to player protection.

Fraud monitoring systems analyse transaction patterns and account behaviour to detect irregular activity. Restricted actions that may trigger review include chargebacks, use of third-party payment methods, attempts to open multiple accounts, and payment manipulation. Accounts found to violate these policies may face closure, bonus cancellation, or withdrawal restrictions.

Casiny does not sell personal data to unaffiliated third parties for marketing purposes. Information may be shared in limited circumstances, including with licensed software providers supplying the game catalogue - such as Evolution, Pragmatic Play, NetEnt, Play’n GO, Nolimit City, and others - where necessary for game functionality. Payment processors handling card and crypto transactions may also receive relevant transaction data to complete deposits and withdrawals.

Where required by law or by the Tobique Gaming Commission, account and transaction data may be disclosed to regulatory or legal authorities. This applies regardless of the player’s country of residence.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain session continuity, improve site functionality, and analyse usage patterns. These technologies may track pages visited, session duration, and interaction with promotional elements. Players can manage cookie preferences through browser settings, though disabling certain cookies may affect site functionality.

Third-party analytics or advertising tools may also operate on the platform. These tools collect anonymised or aggregated data and are subject to their own privacy policies.

Data Retention and Account Dormancy

Player data is retained for as long as the account remains active and for a defined period following account closure, in line with legal and regulatory retention obligations. An account may be classified as dormant after 90 consecutive days of inactivity. Dormant accounts may be subject to administrative review, though stored personal data continues to be protected under the same security standards.

Players wishing to request deletion of personal data should contact the support team through live chat or email. Requests will be assessed against applicable legal retention requirements before action is taken.

Security Measures

Casiny uses 256-bit SSL encryption to protect data transmitted between players and the platform. Encrypted transactions, account protection tools, and fraud monitoring systems form the core of the technical security infrastructure. These measures apply to all payment methods, including Visa, Mastercard, and supported cryptocurrency networks.

Only one account per player is permitted. Duplicate accounts are identified through monitoring systems and may result in account closure and forfeiture of any pending bonuses or withdrawals. Players are advised to use a strong, unique password and to avoid sharing account credentials with others.

For more detail on how responsible gambling tools are structured and available to players, refer to Casiny responsible gambling, which outlines the specific controls and support resources accessible from within the account.

Player Rights and Contact

Players have the right to request access to personal data held on their account, to correct inaccurate information, and to raise concerns about how data is being used. These requests can be submitted through the 24/7 support team via live chat or email. The help centre within the account also provides guidance on common account and data-related questions.

Casiny encourages players to review this policy periodically. Changes to data handling practices will be reflected in updates to this document. Continued use of the online casino Casiny following any update constitutes acceptance of the revised terms.

This policy is intended to provide a clear and honest account of how personal information is managed. Players with questions about specific data practices are encouraged to contact support directly for clarification.